New line no performance

I have visited the Telkom offices at Tyger Valley on 22 October 2015 to apply for a new land line. I have supp**** 3 months bank statements, fica docs and salary slip. I have also completed the application in store. I have since visited the store another three times to enquire about the progress of the line. On all four occasions have I been assured that the service will be supp**** within the recommended 5-10 working days, as well that I will receive an sms regarding the progress of the order. I have not yet received a single sms or even a phone call regarding the order. The order status only shows 'successfully cancelled'??<br> On my last visit there 10 days ago, 6 November, I dealt with a Ms van Zyl (?) who explained to me that these orders need to be followed through by the responsible Telkom agent. She suggested that I revert back to Brent, which I did.I have spent no less than 3 hours in line (4 people average in line at this outlet) to try to understand what the problem might be. Every time just very convincing but empty promises, NO COMMUNICATION! Please help! I am running a business from home and is without ADSL and line for more than a month already.