New Line Installed, BUT Internet not working!

I had a great guy, named Simphiwe who was helping me from the Social Media team last week that seems to have disappeared.<br> A technician came yesterday morning, but he had not been briefed on what my problem with my new line was.<br> He had to come back later in the day, he said something about loops and that something was not picking up at the \Exchange\" that would allow internet to come through to my line.<br> Johnny (technicians name) said he'd be back at around 9am this morning. BUT he never showed. I tried calling his cell number he answered yesterday, but he is either very busy or ignoring my calls. After waiting until 10am, I HAD to come back to work.<br> I still haven't heard from him or you guys and frankly I'm fed up and wondering if I should be contacting ICASA as well as a lawyer. I do NOT want to be debited for a new ADSL line and ISP package for MArch, which I have not been able to use ONCE!<br> To me, that is *****ing. If you don't provide a service you then make me pay for, that's the same as me going into a shop, taking what I want and then not paying the cashier. <br> I want to know IF this line can and WILL be sorted out and if so, when?<br> <br> Otherwise - how do I cancel?"