New line installation support

A few weeks ago we ordered a telkom package, and was assured an installation date for last week Tuesday 23 February 2016, on the day an sms was received and a technician will be at our house in an hour, we made provision for Telkom since 7 in the morning, however the Technician NEVER arrived as promised, and instead of installing the line he told me the line was down and needed replacing, he told the \Telkom office\" that no one was home, he **** twice , and never showed up, Telkom call centre is not very helpful, they cannot tell us wheather Telkom will actually come to our home, or even install a line, they do not give us reference numbers so we cannot trace the progress, It seems that Telkom does not give a **** about a new contract and a new data line? it would be nice if someone can get us a date when the actual installation can take place?"