New line installation for existing customer dragging on for a month.

<p>I recently moved to a new town and requested that my line be moved. I was told that a new line had to be installed, so I filled in the paperwork and submittend it through my ISP, as per the procedure.</p> <p> </p> <p>After almost 2 weeks I received an sms informing me that the installation has been scheduled for a specific date and that I should ensure that someone is home and to have all the documentation ready. However, the given date came and went without anyone showing up or even calling to cancel.</p> <p> </p> <p>I tried calling customer service, but there was no answer. I thus escalated it again through my ISP, after which I received another sms for a new appointment. Again, no one showed up without a word.</p> <p> </p> <p>I even tried escalating the issue through social media, but, as of yet, it hasn't been successful.</p> <p> </p> <p>I'm really dissapointed in the service I'm receiving, given that I'm a loyal customer who want to use Telkom as my service provider. My previous experiences with Telkom has been really good, so I would not want to move somewhere else, but it's starting to seem like the only way.</p> <p> </p> <p>Order number: ********** 61</p> <p>Online Escallation ***</p>