New line installation failure

I ordered a new line for my house on the 19th of February, at the time of ordering, I made it clear that I was not able to give access until the 29th as I did not occupy the house. On the 22nd, I received a SMS stating that the appointment was scheduled for the 23rd. I called the call center to confirm that I would not be able to give access and requested the 29th again. They took my details and confirmed that this was done. On the 24th i received another SMS stating that a technician was on his way to install the line. Called on the 25th after receiving another email stating that the line is due to be installed on on the 3rd of March. I called and asked to move to the 29th. confirmed again. On the 29th, 11 calls down, R140 of airtime out, I am told various things: technician is assigned to the job; they are calling the technician to see where he is; the technician will be here in the day and the BEST, the job is not scheduled for today but the 3rd of March<br> I am unable to get leave again and after confirming more than 3 times I am told the date for the 29th was never booked in from the 23rd of February.<br> The process is a joke. All they can say is Apologies. Fix it. I need this in