MB
Michelle B

1 reviews | Active since Dec 2015

12 Dec 2015, 10:59

New line installation

A month and a half after trying to have a new telkom line for ADSL purposes installed and once again no luck! 1st appointment and no technician arrived. Second installation I was told to run pipes to my house - done the next day and follow up call done to telkom once again. 3 weeks later the next technician arrived yesterday but could not do the installation because he brought the wrong cables??? <br> <br> Upon informing the technician that I have been struggling for more than a month I was informed that I shouldn't feel bad seeing as there are customers that's been struggling for more than 3 months. <br> <br> I want my line and ADSL!!!!!<br> <br> Telkom, congratulations on bad service to new customers. You are a brilliant example of how business should not be done.

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Replies (1)
Telkom
Telkom's reply12 Dec 2015, 11:16
Official
Hello MB11,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM177635

Regards
Luleka
Telkom Social Media Team

Best regards,