New Line Installation

To whom it may concern:<br> On the 03 07 2015 I received an sms stating that for 06 07 2015 I'm required for a whole day appointment. On the 06 07 2015 I phoned telkom 9h00 to make enquire when the technician would be coming around to find out that there are no technician assigned to my job. I wasted thus 3 hours leave.<br> On the 08 07 2015 I received an sms stating that for 10 07 2015 again I'm required for a whole day appointment.<br> On 09 07 2015 I phoned to confirmed the appointment for the 10 07 2015.<br> On 10 07 2015 I phoned telkom 6 times, to confirmed that the technician is actually coming. The 4th person phoned the technician stating that the technician is finishing up with a call and that he would be with me after he finished.<br> At 4h00 pm I phoned telkom to hear where the technician is and the representative actually cut me off.<br> I phoned back to basically hear, they are sorry but they would be in contact with me to again. What? To take a day off to wait for them again?<br> In summary I've taken 11 hours leave, as if I have infinite amount of leave. I'm always the one calling them to hear the status.<br> I'm the customer, Telkom needs to contact me if they want my business?