MK
Mughtar K
1 reviews | Active since Mar 2014
24 Apr 2015, 17:45
New line installation
After waiting 2 weeks for a new line to be installed. Finally the day of the installation occurs when I called by Solomzi(Technician) at 13:00 saying he will arrive inbetween 14:00 - 16:00, yet no has been to my house and it is after 17:00 already. A message was sent to me that a technician has been dispatched at 16:44 nobody has been to my house I have been here the whole day.<br> <br> No feedback no calls saying it is the end of the day and to arrange future appointment. Horrible service.
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Telkom's replyOfficial
24 Apr 2015, 18:29Hello mkolbe21,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106346.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106346.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,
Telkom's reply24 Apr 2015, 18:29
Official
Hello mkolbe21,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106346.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106346.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,