New Line Install - still not done since 22/08/15!!

I ordered a landline for my mum on the 22/08/2015, my cell number was captured incorrectly on your system and the order was cancelled! A new order was created on the 01/10/2015 according to your system the first appointment to come and install was the 06/10/2015 I received no call and no technician came out. I got an SMS on the 13/10/2015 to confirm my details for the appointment on the 15/10/2015, which I did and again received no call and no technician came out on the 15/10/2015. I call 10213 I get transferred from pillar to post and still I cant get confirmation as to when my land line will be installed. I find it absolutely ridiculous that a simple request like this cannot be done its almost two months since my initial order and I am no closer to getting this done.<br> <br> PLEASE CAN SOMEONE HELP ME GET MY LANDLINE INSTALLED.