New line install run-around

<p>I moved to a new house and put in my line transfer order in July. On the 1st of Aug the technician, Irvin, came to my house and found that there was no cables installed. He told me I will have to lay the cables and gave me the name of a contractor, Brian. OK. So I didn't know I was authorised to dig up pavements and roads to look for Telkom cables. I phoned Brian and he came out. I was not present at any of these visits as these people don't have the ability to make appointments. I phoned him again and he said that they need a Telkom supervisor to come to the site and show them where they need to lay the cables. Nothing happened. I went to the Telkom store in Cape Gate where a guy called Michael tried his best to assist me. The Telkom system has a message which reads, customer to lay pipes (or cables). Now I don't know what to do. I don't know how to lay pipes or where to dig. I thought that Telkom would drive this process from their side, since I placed an order with them. Now they are leaving it in my hands as if I have the authority to instruct their supervisors and contractors where to go and dig. I phoned Irvin, he doesn't get any response from Telkom. I phoned Kevin, Brian's brother, and he said he will find out from Irvin. In the meantime, I have been without a line for a month now with no one pointing me in the right direction. When my clients order something from me, I am the one that liaises with all parties concerned until the order is completed. Why can't Telkom offer this same, basic service and get my order completed? </p>