New line application - Telkom non-existant service

I have app**** on 8/9/2015 for the R599 service and a new line at the Vredendal branch. I have completed a form and emailed it to Elna Swartz. I have requested the installation for 1 October. After numerous phone calls and emails Elna said that she have forwarded it to the Stellenbosch office and that her hands are tied. Up until now, I do not even have a refernce number. I have phoned the Stellenbosch Telkom office and only got an answering machine and I have left a voicemail that it is in connection with a new service - until now, no response from Stellenbosch office. A week ago, Elna contacted me that apparently \they"want my company registration documents which I emailed it the same day. Since then"