New line already faulty

I had a new line installed on 24 July 2015. There was no line from the pole to our house so the technician installed a brand new cable. There is also ADSL service on the line that we use constantly. Yesterday the line went dead. We cannot get a dial tone nor does the ADSL work. It has been just over a month and a brand new line just suddenly becomes completely faulty. After 24 hours the fault logged has not even been assigned to a technician. I will not pay for the days I do not have service and I will claim back the cost of ADSL I incurred but cannot use as Telkom is the only provider of ADSL facilities.<br> Fault ***