New line activation 3 days of struggle

I am beyond angry with Telkom. I have requested for a new telkom line to be installed. Monday the 14th of December at 13:30 two young guys were sent to do the installation. Once they were done i called telkom to activate the line. That was Monday the 14th of December. Today is the 17th of December and still no activation.<br> They dont know what is going on. No one know thats the guys came to install a line. When i call they say they line has been suspended. but the more i say its a new line it needs to be activated they still dont listen. I was on the line allmost the whole of Tuesday the 15th of December calling from my cellphone. That is HOURS and hours of waiting. After i spoke to two people they promised me the line was activated. I gave up as i am fed up of this shocking service and this hours of wait till someone answers the call and then only to be but through to other department. Today is the 17th of Dec i have been on the line for 2 hours and 15 min twice someone answered and then could not help and transferring me again. I have now ended my call as i am calling for my cell. What the HELL, SHOCKING SHOCKING SHOCKING!!!