New levels of incompetence

If I had the patience, I would express in detail how utterly useless Telkom is at pretty much every service they offer. But it is in their Home LTE department that they have achieved a level of ineptitude and blithering incompetence that it would almost be impressive if it were not so wrist-slittingly frustrating. The speed of my internet service has now slowed to a rate that is indistinguishable from zero mbps. The solution offered by the geniuses at the call centre (after 40 glorious minutes on hold) was that I need to take my device into a telkom retail store to be examined before they can log a fault and send a technician. I think not. The abuse ends here. Good bye telkom. Never again!