New level of incompetence

<p>17 February 2017</p> <p>14h 25</p> <p>I did not think that Telkom could improve on incompetence but they actually managed it. Two weeks ago my landline and ADSL went down because of cable theft. I phoned the call center to report the problem and was told that I could get an integrated SIM card as an interim measure. Then the fun started. I went to collect the card at the Woodlands Boulevard Telkom outlet. They said it would take 4 hours to activate the card. Twenty-four hours later it still had not been activated. I went back to Woodlands and stood at the counter for 90 minutes. The consultants could not get the card activated. They tried to get assistance by phoning the IT center, only to be cut off several times. I then went home and phoned 10201 and requested that the card be activated. I got an e-mail from Tumelo who said that Charl had activated the card (ref AI ********** ). The light on the router came on, showing that the card had indeed been activated. I, however, still could not browse on the internet. In desperation, I went to the Menlyn Telkom store. There, the IT guy, Solomon Sahume, discovered that the card had not been connected to my landline and billing profile. It took another 90 minutes to reach this conclusion. They had to cancel the first card and issued me with a new SIM card and promised it would be activated………(wait for it!)……. WITHIN FOUR HOURS. It still has not been activated. The problem seems to be at the main IT branch. They do not seem to want to assist the outlets. Talk about déjà vu.</p>