New landline order problems, installation costs for service not rendered as should be.

To start, I ordered a new 4mb uncapped line from Telkom on the 27th of October. They told me that it would take 7 - 22 business days to be installed. When I phoned on the 1st of November to track my order, they said I only placed the order on the 1st of November, which is not right. Then after more weeks went by, I decided to phone again, and then they told me that a technician was sent out, without ANY notification to me. He apparently tried phoning me, but my phone was off they said. It turned out they have the wrong number on the system, which makes no sense since before they entered my account when I phoned, they confirmed my number with me. They then booked the installation for the 17th of November, however I then got an sms saying they will be doing it the 20th only. This time they did manage to get to my house, even WITHOUT having to phone me first, which makes it sound like they didn't want to do the work the first time around and used phoning me as an excuse. After they finally came on the 20th they told me there is a fault on the underground cable, but they will only start fixing it on saturday the 25th.

Now, I can not understand how they only found out about the cable that supplies other people as well with internet, only the day they come to test my line?? And why only will it be repaired a week later then finding out??

They told me 22 business days, that means my internet should be up latest 27th of November. Since I am not at all receiving the service I should, I do not think I should be paying R790 for installation that has still not been done due to negligence on Telkom's part.

I really hope someone reads this, and makes a plan to get the service up and running, and sort out all of these problems.