New Installation Service Sucks for New Customers!!!!

On your first call you get the best service. After that the service sucks.

Technician apparently came out which I did not see at my house at all. According to the call centre there is a cable fault under ground. It is amazing to see the amount of complaints of all cable faults on new installations. 3 weeks later and the cable fault has not been resolved. If you call the call centre they just say it can take any amount of time. Two week to one month..... etc. They can't give you answers to say if any of the technicians have even attempted to look at the problem. The only thing they can do is escalate the problem which I do not have any guarantee that this has been done. No one wants to give you the details of Openserve to find out when they will be resolving this issue. Why not? Why is Openserve's details held a secret? If you ask the call centre or the "Frank""Anele" on Facebook for alternative solutions they do not respond or maybe they don't respond because I said I am going to ask my neighbour if he's ADSL is working as his line is coming from our pole. Please can someone resolve my queries ASAP!!!! Tried calling the call centre today twice and had to hold 10 min and still waiting whereby I had to put the phone down. You can also not track your order as per their website as this is apparently only for Mobile services. Then why put the order there in the first place???