New Installation damaged two older ones

My neighbor behind installed fiber. Telkom has been working for two days now. In the process, the installers disconnected my Internet as well as my next door neighbor's. My son, who saw what they did, asked them to re-connect our line, but the installer refused. He insisted that a new call be raised with Telkom. <br> The problem is that we have already raised a call yesterday. The previous time our line was disconnected (in January, at the same pole) we waited more than a month for Telkom tto respond. I'm not satisfied to be without internet again for another month. Telkom need to come and re-connect my line IMMEDIATELY which they disconnected yesterday when installing at the neighbor behind me.