1 reviews | Active since Feb 2017
New Installation - ADSL Line - Technician
<p>Order ref: ********** 47A.</p> <p>The appointment for installation was booked for today 7/02/2017.</p> <p>I waited at home for the installer who called me at 9.29am (From ********** 879) to ask me if I am at home. I confirmed I was at home, and he confirmed he would check the exchange and get back to me. He did not pitch for the installation. I waisted a day at home waiting for the installer who did not pitch when the appointment was booked. I called sales at 3.30pm the same day, who confirmed that the installer has noted on the order that "client was not available".</p> <p>This was a lie. I am extremely disappointed and grossly annoyed as I was excited to have the line installed.</p> <p>The installer did not pitch at my complex and niether did he arrive at the gaurdhouse, so he definitely did not come for the installation and indicated on the system that he did. Lies and very dissapointed!</p>
Hi Noleen
Telkom phoned me yesterday and advised that they will be sending a technician out. I waited at home all day for a technicain, an no phone call or technician arrived at the estate.
THIS IS GROSSLY DISSAPOINTING!
Hi Noleen
Telkom phoned me yesterday and advised that they will be sending a technician out. I waited at home all day for a technicain, an no phone call or technician arrived at the estate.
THIS IS GROSSLY DISSAPOINTING!
This was the response I recieved yesterday morning.
This response serves as confirmation that your query has been received.
Your reference number : AI **********
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
This was the response I recieved yesterday morning.
This response serves as confirmation that your query has been received.
Your reference number : AI **********
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
So finally my line was installed today, by a telkom techinician.
When I plugged in my dsl router, it does not work.
I called telkom who told me that I need to call sales tomorrow and activate the line as it takes 24 hours to acitviate. This is now becoming a big joke! Seriously, this line was active and account was active when i got a message on monday, when my order was finalised.
This is one big joke.... telkom needs to seriously pick up their game, we as customers should not be victims to a poorly managed system. Telkom seriously needs to wake up! I am very dissapointed, and disgusted by the level of service I am getting, and I have not even started using the line! VERY ANGRY AND UPSET CUSTOMER,
So finally my line was installed today, by a telkom techinician.
When I plugged in my dsl router, it does not work.
I called telkom who told me that I need to call sales tomorrow and activate the line as it takes 24 hours to acitviate. This is now becoming a big joke! Seriously, this line was active and account was active when i got a message on monday, when my order was finalised.
This is one big joke.... telkom needs to seriously pick up their game, we as customers should not be victims to a poorly managed system. Telkom seriously needs to wake up! I am very dissapointed, and disgusted by the level of service I am getting, and I have not even started using the line! VERY ANGRY AND UPSET CUSTOMER,
I finally logged into the following site and activated this myself, hope this works: https://online.telkomsa.net/smt/CompleteAction_DDNS_Activator
I finally logged into the following site and activated this myself, hope this works: https://online.telkomsa.net/smt/CompleteAction_DDNS_Activator