New house with Telkom lines, cant get conection

I have been on the phone new for 4 hours in total between, New Fibre, Sales, Technical, general data. I moved in a new house in Bryanston, Sandton. Their website say there is fibre in my complex, the house has 2 telkom lines installed, but call centre can not find my house number so SORRY NO SERVICE FOR YOU. <br> <br> Technical will not come out and check the line installed as you need to log a fault. Sales can not log a fault as they do not have the number. Only way to get the number is for Technical to come and inspect the line.....<br> <br> Can you see the circles. You can not speak to a supervisor, as they will not take the phone. This is the worst service ever.