New FUP policy contradicts my service.

<p>My LTE speeds are being throttled to 4Mb constantly, even on the 2nd of the month, it is worst from about 6pm to 12am, on weekends I cannot even get over 4Mb during the day. I called in and opened a ticket, a lady by the name Mwabisa called me a few days later and said that ALL LTE uncapped subscribers are being throttled, no matter what between those times. I asked her to send me the new FUT policy, which she did. Upon reading it I noticed things were not correct in which I sent an email, see below:</p> <p>"Effective immediately, customers making use of the LTE Uncapped product will receive an additional 100GB of full speed data per month.<br /> This means that customers would have to use in excess of 300GB of data per month before Telkom’s FUP will be app****.<br /> In the few instances where customers exceed the data allocation of 300GB Telkom will offer 50GB of data at a reduced speed of 4MBps.<br />Customers will still receive the existing 50 GB P2P/NNTP (Bit torrent and news server type access) bundle, with the current speed reductions to 128 Kbps from 6pm-midnight. As before, once the 50GB is consumed, speeds reduce to 128kbps for the rest of the month for P2P/NNTP traffic."</p> <p>When you called me, you stated that for everyone the FUP app**** between 6pm and 12am, according to the policy, full speed will be app**** until you use over 300GB before the FUP it app****. i DO NOT use this amount of data per month, yet i am being throttled! Please can you show me my usage for the last three months or tell me how i can see my usage? Your usage tracker does not work or I do not know hoe to use this for LTE.</p> <p>The policy also states:</p> <p>"A small percentage of our base should receive an SMS notification that will be sent to the SmartBroadband<br />Wireless Uncapped LTE data MSISDN warning that usage is high and that usage should be reduced as they may be<br />subjected to the AUP"</p> <p>I have never received an SMS notification from Telkom or an email stating the above.</p> <p>Please see attached speedtest for times, even on the 2nd of the month i get slow speeds, but your policy states:</p> <p>"Heavy users that may experience speed reductions will have their full speed back at the beginning of a new month."</p> <p>I am not even a heavy user yet i am being throttled, Your urgent assistance in this matter will be appreciated, if you cannot assist me in this matter please escalate this matter so that it can be resolved."</p> <p>I still have not received any feedback and i am being ignored. I need assistance with this ASAP.</p>