New frustrated telkom user

App**** for a contract online, received the phone without any notification. When I switched on the phone and started using it the phone started freezing and rebooting on it's on within the first few days. I went to a store to report the faulty device because it was still within 7 days of the return policy, when I got to the store they sent me to a Huawei store to get the device checked out of which I did not understand why I had to go to a Huawei store if I bought the device through telkom, keep in mind it is a Huawei device, so I went to Huawei and they checked out my phone they didn't find any problems with it. I went back to the telkom store to report what the Huawei store told me and the lady at the telkom store said I need to bring everything I received upon delivery of the device to the telkom store thinking they would take my device in and replace it, the next day I took everything with me that I received upon collection and when I got to the store they told me that they can't take in the device because I bought it online. I contacted telkom online which was also very frustrating getting through to them but when I finally got to speak to a consultant and I explained the situation he said they will arrange for a courier to come and collect the device and provide a replacement device, this all took place in May of 2022, after many phone calls and emails to telkom online up to this day I did not get any feedback or communication from them regarding the collection I'm still using the faulty device, I'm very frustrated and very disappointed because I changed from mtn to telkom which I think was a big mistake!