New Fibre Installation Still waiting

Good Day We are VERY VERY unhappy with the service we are receiving from Telkom. We have been promised that our new fible would be installed on Tuesday and till today nothing has been done not even a follow up call t us. We have to call the whole time and the efficiently from the call centre agents are shocking. 1st they said there was nothing booked for Tuesday the 24th of November then all of a sudden they say they were there at our house but nobody opened up. My husband is currently in hospital and we specifically asked to call us when they are their as we have to send someone to go and open for them who is 5 minutes away. We have not received an call. Now they say we must wait another 10 days for our fibre. This is not acceptable and must be sorted out before end of business today. Our ref nr is ***A