New fibre connection

I ordered a fibre internet connection before christmas 8 December 2017 from Telkom. There exists already a fibre termination point within my complex at every unit, done by Vumatel. There seems to be no communication between these two companies as today - Feb 6 2018, I still await an online connection. There has been repeated statements of "sorry we have not had the order yet" and "Sorry we have no record of you". I feel this service from both Telkom and Vumatel is "ABSOLUTELY DISGUSTING" . The party that needs the connection is not fami**** with boxes and wires and admin configurations, how the hell do these people expect successful connections without a body even visiting the installation ? Calls to the call centres of both companies have been very disappointing in efficienciency and knowledge of what they support.