new divice not active for the past 10 days

had my upgrade done on the 16th of May 2015, it is now the 26th and my new device is still not active, I have been to the store in clear waters mall about 6 times now, and I am promised with in 72hours my new device will be working fine, I have even spoken to the store manager Louise Smith, and the agent and helped me Nompumeelo Kheswa, but with no luck I have tried calling the store on *** but no one answers the calls, I have emailed the following [Email Removed] [Email Removed] but no one replies, the service to the unit sucks, I will be going to the social media and the news paper about this, as now I will be paying for a service that I have not used