New device not delivered and Customer service is **********

Telkom, my grandma has been struggling to get her new wireless device after the copper lines has been retired in their area. Shes been without a landline for almost two months now and has been waiting for more than a month for the delivery of the new device. Your chat center's service is really bad and was told to call sales, but she cant call sales for free as her line is down. I feel its unnecessary and unprofessional that an old lady of almost 85 have to call and waste her little pension money she receives to get any action from you. Please find a transcript of the chat below. Welcome to the Telkom Chat service. One of our friendly agents will assist you shortly.

Please hold for the next available Agent.

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You are currently being assisted by Nokukhanya Mbesa

12:26:52 PMNokukhanya: Thank you for contacting Telkom Residential FixedLine Billing Chat, you are chatting to Nokukhanya ,how may I assist you?

12:27:06 PM You: Hi Nokukhanya

12:27:25 PMNokukhanya: Good day Stienie .

12:28:14 PM You: With Telkom cancelling the copper lines, we received a sms that states we need to be switched over to the wireless system

12:28:52 PM You: Its been longer than a month now and we still havnt received the new device and my fixed line is already suspended

12:30:55 PMNokukhanya: Do you need to follow up on your device that you have app**** for?

12:31:33 PM You: Yes please we havnt received and I need to know what happening with it?

12:31:58 PMNokukhanya: Please contact the sales department on 10213 they will be able to assist you.

12:32:25 PM You: OK, but how can I call the sales department if you switched of my landline

12:33:01 PMNokukhanya: You may use your mobile or follow up at your nearest Telkom direct store.

12:33:58 PM You: Can someone give a a call regarding this as Im not going to waste my airtime on Telkoms incompetence

12:34:56 PMNokukhanya: Unfortunately we are unable to request for you to be contacted on our side.

12:35:20 PM You: What nice service you have, thank you

Can we please get someone to sort out this matter. The fixed line number is ***