New device delays

My experience with Telkom has been pathetic, to say the least. ON the 11 of Jan I updated my contract and was told I would receive my phone in +/- 7 working days. after the time elapsed I called to query the matter and was told contact the couriers. I called them and was told my device was sent back because the address was missing and so I had to call Telkom again. I called and was I formed the error was on their side and the device would be sent and labeled as urgent. low and behold the time elapsed and still no device. I then called them AGAIN and was told there was no order placed and that I have to repeat the process again- for the third time. At no point do they take any responsibility or even apologize when what was supposed to be a Christmas gift is now scheduled to arrive in FEB and that is if it arrives.

You need to improve your customer service, especially when dealing with people who have been loyal to you. In all three attempts, I had to wait for long periods of time to speak to someone who did very little to help.