New device and sim not working!!!!

I received a call in the middle of May month from a call center that was calling me on behalf of Telkom mobile because my contract was due for an upgrade that month. This was for my data plan which expired in April. I spoke to the lady and upgraded my package to the new Huawei router and more data than what I previously received. I accepted the upgrade and the agent told me that the package will be delivered in a few days. 31 May 20919, I received the package and few minutes later, the same agent called me to confirm if I have received the package. I confirmed it and she told me that she will activate the sim card so that I can start using the device. I got home, plugged it in and the signal light went red. I left it like that for about a week, hoping that it will eventually pick up signal. I then called the Telkom mobile contact centre in the attempt to active the sim card or get it working. The agent I spoke to requested the sim card number, which I provided. She then confirmed that the sim card has been activated. I got home that evening, still the device is not working. On the 25th of June, I took the router and the sim to Telkom shop in Canal Walk, the technician there tried to assist me. To my surprise, he couldn't pick up the sim number anywhere. He then told me that the sim card has not been activated, I must get my proof of residence and rica the sim card first. The queue was too long and I left before anyone could assist me. On the 1st of July, the debit order for this new device was deducted from my account but my problem is still not resolved.

I have been a loyal customer for Telkom for over 5 years and this has been the worse experience ever. All the devices I have receivd before worked perfectly, hence I kept coming back. Now, my details were shipped to another company which made a sale out of my upgrade but I am stuck with a device that's not working. I tried asking the telkom customer line to assist me on the 18th June, they smses me manual settings which I am not even show how I am supposed to use as the device doesn't have a screen where I can see the navigation.

I don't want this device anymore as it is not doing what it was meant to do, I will reverse the debit order as I have not used the ****** service. Until such a day this sim and device has been sorted, I will not make any payment. All the other contracts I have, I will wait for them to expire and not going to renew them. I am done!!!!