New day, same pathetic story.

Item: Telkom
Rating: 1

Since Thursday the 6th of April, my Telkom ADSL line has been faulty. I have logged complaints, my complaints have been escalated, I phoned the call centre on a daily basis and I even tried to solve the problem myself. This is now my second HelloPeter post. I received feedback on the first one very quick, but after that nothing happened. I was told that the technicians and a MANAGER will come out on Saturday morning but I didn't see a technician or a manager in this area since I can see the Telkom boxes from my house. (And the whole neighborhood for that matter) Every time we phone the call centre it is something else- first it was a network problem, then it was a faulty cable, then it became a faulty trip switch. From that it changed to the trip switch was repaired but then our line wasn't tested. So they have to come out and test our line, still no one came out to quickly do this. According to the call centre agents this will take only five minutes. A five minute job that I have been waiting to be fixed for more than a week. Oh, but wait, this changed to there is a bulk problem- and how do we get information about what is going on? WE ARE CALLING THE CALL CENTRE TO FIGURE OUT WHAT IS GOING ON NOT BE LEFT IN THE DARK. Yes, not only are we on R1000 plus data usage on both my and my husband's cellphone accounts, we are over our limits of talking minutes as well because if we don't phone them, we won't know what is going on, because the promises about a technician phoning and updating us are just empty and meaningless. I have cried in the call centre agents ears, I don't have internet at home because I want to Facebook, I am working from home, everyday I do not have internet I lose money, I lose clients. I am an LLB student at UNISA, everyday I don't have internet I can't do assignments. I can't do any research as an LLB degree focuses on research a lot. I can't submit assignments, I can't email clients or log onto my work's servers so I have to tell my boss everyday that I can't do my work because I have no internet. When my internet comes back on I will probably be working through the night for a month to catch up. Last week Thursday when our line broke (beyond repair obviously), our router got damaged by lightning, so we had to buy another one, now we can't see how it works for us, which means if it doesn't, we are past the 7 day return policy. If it doesn't work for us, we can't go exchange it which means we paid a lot of money for something we can't use. Can you see that Telkom is only costing us money right now? We are heading for a complete loss because of Telkom- but still they sms us and remind us that WE HAVE TO PAY OUR BILL. We will not pay Telkom until we have a line that is fixed- and working PERFECTLY, the correct speed, low Ping and everything. Where can we send our account though? The money that Telkom has cost us? Data on cellphones (plus calls to call centre) : R3000 Money lost everyday since I can't work : R2000 One lost semester of my studies (no assignments submitted means no exam): R3850 Router loss if it's not compatible with our needs: R3000 Can you see why this is such a pressing issue for us? We do not need internet to Facebook or to Twitter, we use our internet for monthly income. But please don't bother the technicians during their lunch or off days because that's just rude. Maybe if someone sees this post who can help me- an authority where I can complain about Telkom's bad service or the incompetence of the technicians- please email me so I can take this further. And if there is ANYONE who is on HelloPeter to see if there are complaints about Telkom because they are contemplating to use their service- DO NOT EVER USE TELKOM!

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