New data only sim/ poor assistant

I ordered a data only simcard contract from them last week and it was delivered and activated yesterday.I did not receive data so I decided to call 081180 ,the lady said on her side the number appears as prepaid which is strange but I must wait until today to see if the data is activated.So today still no data I called 081180 again,called 6 times 3 times unable to get a human to explain my problem to 3 time being told that the human can assist I must call again choose another option.The last human told me to call 10213 which I did. I was told to choose different options again and what I was told was the right option kept going to "Adam" he would greet and then the line goes off. So I spend a hour of my life on the phone without knowing who or how we can rectify this problem.