New Data Contract not getting activated after 10 days and counting.

<p>I am having an issue with Telkom.</p> <p>It has been 10 days since I went in and signed for a data contract with them. My documents were sent off for Credit Vetting on the 2 December 2016. For some reason a document was not sent off by Telkom so the Case # ********** 9 was closed off and a new case # ********** 3 was opened once they had all the documents. This number has been logged and has remained that way since then. I have been in to the store 3 times asking why nothing is happening, why is it taking so long and I just get a blank stare back at me and I am told that they can only do something once it has been assigned to somebody. If I try and phone there is no answer after I have had to listen to about 5 minutes worth of different options.</p> <p>I do not understand how a business like this remains operational when their system seems so outdated and the behind the counter operators don't help.</p>