New Customer still awaiting installation of line

I app**** for a new ADSL line to be installed and got confirmed they would come and install it on the 16/02/2015 which is all fine, they arrive to install it and get told they cant get into the neighbours yard but will try again at 1pm which they never did? I called Telkom and ask what is going to happen now and get told my request has been escalated as a complaint and some one will call to advise when they will install, did not receive a phone call I got a text message to do the installation a month later 12/03/2015 which is not acceptable when they were suppose to install on the 16th/02!!! I called again waiting 30 mins to speak to a consultant get told they can come on the 19th/02 instead of the 12/03 I asked what happens if the same thing happens? the lady did not answer my question asked to speak to a supervisor she muted the call and left me on hold till the call cut off! <br> <br> Now I don't know if Telkom are coming to install on the 19th/02 or not? I'm a new customer and this is the service I get!!!