DW
Dean W

1 reviews | Active since Aug 2013

10 May 2016, 14:11

New customer service

<p>I ordered a Telkom line on 03/05/2016 where I was told I will be given an installation date the next day, when I followed up I was told it would take 7 days before I got an answer, again followed up in 7 days and was told I need to wait 21 working days for my order to be processed, latter that afternoon I was told the installation will be on 10/05/2016 after my waiting all day and phoning numerous times I was told at 15h30 that I have been rescheduled to the following Monday after being promised and ***ured by the call center that my lines will be installed today, if this is the service I am receiving before I even have a line I don't want to know how bad it is going to get.</p>

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Replies (1)
Telkom
Telkom's reply12 May 2016, 06:52
Official

Good morning Dean Wegerle

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.