New customer, No Service, LONG delays

Don't even know where to start, but situation is, I app**** for a new line plus migration to ADSL. This was done in mid January, yet no service, by service I mean using the products app**** for. Holding on hours on end, I have been told that the number I have, belonged to FNB (use to), is suspended, problems with the exchange, crossed lines, wiring problems, endless excuses. Yesterday I could finally phone from the Telkom to my cell. Albeit not the same number similar but not the same *** is my actual number, on my phone it shows ***) the callcentre agents confirmed this. So I have no idea who my ACTUAL number was given to. Regardless. I have exhausted all my options, I take complaints seriously therefore I resorted to this as a last effort. Even have a ref 195CTZ240115 and another received on my cell which I did not logged and does not belong to me. I tried everything, but to no avail. I do not expect an answer, but at least I could raise my concerns.