New customer, no network coverage, no effort being made by Telkom to resolve matter

To whom it may concern,

I ordered a device online and received it a week after i had ordered the device online.I had no network coverage when I switched the phone on. I then called Telkom and the consultant advised that it takes 48 hours to have network coverage. Its been 5 days since I received the phone and STILL NO COVERAGE. After the 48 hour period expired, still with no networ****! I contacted Telkom again and a call was logged to have the network coverage sorted, alas, still no feedback and no network.When I followed up today again, i was told in not so many words that there is nothing that they can do for me at this point and i had to wait another 48 hours. I am seriously considering returning the device, cancelling the contract and taking a contract with your competitors. When the money was being taken from my account then this was done in less than 48 hours, yet I have to wait 144 hours to get network coverage to make use of the device.

I want this matter resolved promptly and would like a manager to contact me giving me feedback instead of me having to call to get feedback from your offices.

A very enraged customer, Chrystal