NEW CUSTOMER- NO HELP FROM TELKOM

on the 23rd of March 2020 i opened a contract telephonically for a sim and mobile wifi router with telkom. I receiived the device today 16/04/2020. i have been trying for the past 3hrs to get hold of someone to tell me how to activate the sim card. in the 3hrs of holding i have been transferred 5 TIMES!!. I am extremely concerned as this is the first time ive taken out a contract with telkom and if this is the service then i DONT KNOW. i have not even made use of the device yet, because i cant gt someone to help me to use it. this is NUTS!!