New customer, new line

Telkom installed a new line for me on 3 Dec 15. The technician assured my wife that the line is working and that I can setup the router when I get home. I tried to setup the router and ended up calling for help. The conclusion was that there is a fualt on the line and that a technician will have to attend to the problem. Since then I called daily with no luck. It's 6 days later now and still don't know what is going on. The last reference number I recieved was on Sunday 60CRK061215. No reference number were sent to me again. I spoke to an agent about 30 minutes ago that was sapose to send me an email and that also didn't happen. I'm at a loss, as a new Telkom customer I'm having doubts about being one at all. Nowhere else to go for fixed line Internet.