NEW CUSTOMER BUT STILL CANT USE ADSL

In December I app**** for ADSL. From the start I have had poor service from Telkom installing my line. My line wasn't even working for 2 days and was dead. 3 weeks later after numerous escalations my line was repaired. I then got my router from MWEB and they in turn app**** for my ADSL line. Last Thursday I received news that my ADSL line was now active. Unfortunately I still cant connect. As per MWEB is it a Telkom issue as Telkom needs to change some settings for the new type router to work. I phoned Telkom and they cannot see anything wrong on their side.I have been paying for a service which I cannot use. Telkom even hung up on me when I asked as to how much will my account be credited when my brand new line was out of service for 3 weeks. I yet to await a resolution to this problem.