New customer and the worst service

Hi.<br> <br> So I am a new customer at Telkom,have been a client now for a period of 3 weeks.<br> First of all my application was messed up up.I app**** for a ADSL line ,and a Technician only came in and installed a Telephone line.<br> <br> I had to phone numerous times,spend almost 5 hours on the phone Just to get my line activated.<br> The technician came out,activated the ADSL on a new port etc,only to find out that there is a fault in the copper somewhere,and that I am going to have to pay for a line where at the moment I get a download speed of 0.5mbps on a 2mb line.Also the line constantly drops.The technician was unable to help me and just left the problem as it is.<br> <br> If this is the service I have to deal with in the future then I shall make sure that the monthly debit order is stopped, as I will not pay for something that is not working.