TH
Thinus H
1 reviews | Active since Nov 2017
29 Nov 2017, 14:17
New Customer and Already fed Up
As a new customer I joined Telkom because apparently they are the best when it comes to internet/wifi. After paying R700 for an installation at my house which was requested within seven days, an appointment was made to do the installation. Since then 3 weeks have passed and no one has shown up till today. When phoning 10213 I have spent more than R200 airtime and countless hours holding on for an agent which seems like they are never there to answer the calls. As a new customer the service I am getting is SUPER BAD and I am considering cancelling everything, ask for my money back and join someone else that wants new and satisfied customers
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Thinus H's updateReviewer Update
06 Dec 2017, 19:47After spending yet another day trying to get answers I am still waiting. Apparently the installation date has change several times and no obe knows why. I havent even heard from anyone regarding these changes. Yesterday is spoke to a consultant and they escalated my query with query number ********** . They were supposed to call me back within 24hrs,which now has passed and YET AGAIN I havent heard anything. This is really really BAD service and I am fed up with getting no response. You are eager to ask for money to do the installation and upon paying it NOTHING comes from your side. Money wolves with no interest in keeping customers happy. Hopefully I will have my WiFi before 2018. Thats if I dont decide to cancel everything
TH
Thinus H's update06 Dec 2017, 19:47
Reviewer Update
After spending yet another day trying to get answers I am still waiting. Apparently the installation date has change several times and no obe knows why. I havent even heard from anyone regarding these changes. Yesterday is spoke to a consultant and they escalated my query with query number ********** . They were supposed to call me back within 24hrs,which now has passed and YET AGAIN I havent heard anything. This is really really BAD service and I am fed up with getting no response. You are eager to ask for money to do the installation and upon paying it NOTHING comes from your side. Money wolves with no interest in keeping customers happy. Hopefully I will have my WiFi before 2018. Thats if I dont decide to cancel everything
TH
Thinus H's updateReviewer Update
09 Dec 2017, 15:07Yet again and another 4 days has passed without hearing anything from HELLkom. I would like to have a refund on the money that i have ALREADY paid for this non service delivery. This is truelly the worst service from ANY service provider that I have ever experienced in my whole life. Just imagine if it takes this long to get a line installed how long it will take if a problem arises. No thank you. I am sure there are many other companies out there that will be more than willing to help
TH
Thinus H's update09 Dec 2017, 15:07
Reviewer Update
Yet again and another 4 days has passed without hearing anything from HELLkom. I would like to have a refund on the money that i have ALREADY paid for this non service delivery. This is truelly the worst service from ANY service provider that I have ever experienced in my whole life. Just imagine if it takes this long to get a line installed how long it will take if a problem arises. No thank you. I am sure there are many other companies out there that will be more than willing to help