New customer

A technician was out at my house to install a new line when I questioned him about the dp which has been open to weather for over 6 years his response to me was that he will cover it with a plastic and left with out even installing my line I'm very disappointed in this what kind of people do you have working for you if you staff don't care about the service they are offering the client so when will I get my line and when will the dp be fixed