New Contract/Porting

I took a contract with telkom at College Court Bloemfontein on the 24 April 2020, and My existing prepaid number was ported to contract. The so called porting hasn't happened to date. This matter was said to have been escalated by the Branch Manager but I am still stranded. I use the same number to call clients, access work systems when I work at home or remotely and I can't do this thanks to Telkom. This is the second time that I have a problem with them. I guess they thrive in bad experiences and rue the day I gave them a second chance and will be sending back their device as it is of no use to me.