NEW CONTRACT//FAULTY DEVICE//UNACCEPTABLE SERVICE

On the 11th June 2018, I approached Telkom store at lakeside shopping mall in Benoni. In the store there were different phones displayed and I liked HUAWEI P20 Lite, it looked quite good and I decided to try it out. My number was not working from Monday the 11th to Friday the 15th and that’s when I started to fully use the device. I then realised that the device has a lots of technical errors, the colours are faded, the LCD display is too bright and reflective like a mirror, it was causing me eye fatigue and headaches, picture quality was pathetic, red colours appears as maroon. I decided I did not want it as it was very poor and not serving the purpose. Within the first week (4 days) I took it to Telkom store I bought stating my dissatisfaction with the product and requesting for the phone to be fixed or changed . The consulted was too rude and asked another lady in the store to assist with the setting which she did but still, nothing changed. Based on the poor service and the nonsense she was telling me, I then decided cancel the contract however I did specify that I do not wish to cancel the contract in its entirely but I am not happy with the device and I would like it to changed or if I could be given another one even if it means paying more. The case was logged and I wanted for almost for two week, made several calls and as of today I only received an email saying “Good day.Hope this mail finds you well.Kindly please be advised that we have received your request to cancel your contract FreeMe 1GB Deal on the number ********** ***. Please be advised that you will be charged a penalty of R5 576.00 not including the bill for the month.Please advise if you want to proceed with the cancellation, Jeanette Boitumelo Rantlhane, ********** 081 180,Mobile_Cons_Retentions” This is terrible service!!!as of today I am stuck with a malfunctioning device, I can’t wait for my two contract to lapse so that I go to another service provider, I have been loyal to TELKOM for almost 5 years but I don’t think they deserve my loyalty.