NEW CONTRACT WITH 10GIG DATA AVAILABLE - BUT I CANT CONNECT TO THE INTERNET

ID number ********** 062082. Smartbroadband wireless 10GB deal on ********** and Dual sim ********** . I have been a client of Telkom for a few years now. But since I have renewed my data contract there is never service...Not even my images on my facebook wants to load. Why keep on selling a product that you obvious cant deliver to... I have phoned the customer service numerous times and all they say is they will send out a technician - which never happens! Why should I keep on paying for this contract? Why arent I getting the service I am paying for? The whole time it goes over to 3G????? I was forced to buy a Cell C sim with data just to be able to send a review now? You are busy *****ing my money! Can you please sort out my problem. You can phone me on **********