New contract suspended after payment is made and no outstanding amount is due

I have taken a new contract for 36 months, after the first payment the account got suspended, after I raised an issue with a debit order that I new it failed and I wanted to do a manual payment and I told it wont be suspended minutes later it got suspended and I paid the amount which I owed of R278 3 days after the line it is still suspended and not working,

What will be the point of this contract if I am made not use the service which I paid for but cant use and the reasons why the line is still not working is really confusing since there account is not owing and no balance on it,

I love Telkom I have been a client since 2010 not such ******* issues and I am hoping this can be sorted before I label Telkom like the devil Vodacom.

The combining of accounts should be mentioned to a client to give the cline the opportunity to go with and select other option,

I hope someone can resolve my suspension and activate my account asp