New contract - Order no: DGT***

Hi

On 12/04/2018 I placed an order on the website for (Huawei P20 Lite), an agent called me to finalize it. Order no: DGT ********** 2001. On the 17/04/2018 a debit on R299 went through.

I called several times after that to follow up. At some point I was told it is already with the courier and should be delivered within 3 days, that was around 23rd April. It is long overdue, especially because the money was debited over a week ago. I've been way too patient, I'd like to have my order today. I called to follow up more that 5 times since I place the order. Today, I called and spoke to Mandy. And she promised to escalate the query and call me back before 1pm, but she didn't. I called again and spoke to Thabo, who told me that he can only see records for today. And apparently there are no records for my previous communication with you guys, I wonder why you claim, on your IVR that you record the calls, and no reference fr calls either.

This is terrible service, especially since you guys decided to debit first but you cannot deliver.

Thank you Alfred Mboweni ********** 345. ********** ID: ********** 476080