New contract not received but debited for it.

App**** for a contract online,got a call from a Telkom consultant who proceeded with my order,I was told by the consultant that they currently do have stock of the device I had ordered the HAUWEI MEDIAPAD T5,and I would receive a call for deleivery,today I receive a sms notification that Telkom is awaiting stock of the product I had ordered and the unexplained part is that my bank account has already been debited for the product I did not receive as yet,I was guaranteed by the sales consultant that there is stock of the product that I ordered now Telkom tells me otherwise,how did i get debited for a product I did not receive as yet,I am a new customer to Telkom as this is not a good start to new business,I expect this matter to be resolved before I take legal action against Telkom.

I can be contacted on ********** 112