New contract, no tablet

2 months back I opened a new contract with telkom a registered for the Samsung tab A8 for my son's birthday. It was accepted all my details was given and was told to await delivery soon. We'll a month passed and stil no tablet. I got in contact with an agent at telkom who explained to me that the original agent who assisted me mixed the addresses which caused the tablet to be put on hold (I was not even informed of this until I queried) the lady I then spoke to changed the address and again said to expect delivery soon. Another month passed no tablet. I want answers where is my tablet? My son's birthday passed with no tablet as a present. I really think this is poor form telkom.