New Contract - no response to email

I opened a new contract with Telkom over the phone, Smartplan 50 with an iPhone 6. During the conversation I explicitly asked the lady if I would be able to transfer my PREPAID number to the CONTRACT. She said yes it would not be a problem and that all I would need to do would be to take the device to any Telkom store and they would be able to assist.<br> <br> However I did this 2 weeks ago and the consultant at the shop said she was unable to do it. I filled in a customer help request form on your website several times and recieved no response.<br> <br> I believe that all your calls are recorded so this should not be a problem to rectify, please advise how you are going to rectify this problem<br> <br> ** I have sent the above email 6 times to your customer service centre and get an automated response, but no response from a real person. **<br> <br> Maybe I should cancel the stop order and then we will see how quickly your consultants will respond.<br> <br> Such terrible service, one tries to remain positive when they here stories about bad stories about Telkom, however these events have changed my perspective completely!