NEW CONTRACT NO PHONE NO SERVICE

New contract at waterfront, Bloemfontein, Telkom branch. Phone overheat took back within 7 days (04/03/2015). Joyce sail will receive sms/email within a day. They have stock and sure it will be exchanged. Manageress said must bring box next morning at 9 because couriers come 09h30. My husband did so. Did not hear anything. Went on the 14/03 and Joyce said they send sms but will phone me on the 15/03. No call. Went in before 6 afternoon. Pretty said Joyce or Manageress not in, and phone still there. My husband went next morning. Manageress said yes still there, but technical team fault. They must pick it up. She will make a plan and cc me on an email that day. Nothing!!! Till date no phone and will have to pay for no service!!! First time at Telkom and this is what I get. What to do? Who can help. I want a new phone and not to pay for these weeks without service!!!<br> Thank you, Jenny<br> <br>